SHIPPING POLICY

Shipping Policy:

All corals are shipped by UPS overnight, Monday-Thursday. Orders $300 and over receive free shipping. Orders under $300 are shipped at a flat rate of $40 within the continental US and $25 within the state of Texas.  Shipments usually arrive by 10:30 am. Certain remote locations require later deliveries. Weather forecasts will be taken into consideration prior to shipping. Black Label Aquatics reserves the right to post-pone shipments if weather poses a risk for a timely delivery.

DOA Policy:

In the rare event of a DOA (Dead on Arrival), we ask that you send us a picture of the dead coral within 2 hours of arrival, unopened in our original bags. Our DOA policy only applies to shipments received on the first delivery attempt. Once we verify any losses, a credit will be issued for use on a future order. Credit will only cover livestock, shipping will not be covered. We package all shipments with great care to ensure the highest chance of survival during transit. Black Label Aquatics cannot be responsible for delays caused by weather or unforeseen circumstances. If you receive a shipment in less than desirable conditions, please contact us immediately. We will do our best to make every situation right for our customers.

Return Policy:

If you are at all unsatisfied with the product or that it does not meet your expectations via the description and pictures on the website, you can return the product at your expense.  Please contact us to request a return authorization at blacklabelaquatics@gmail.com to begin the process.  Once we have received the product in undamaged condition, we will refund your payment minus any shipping costs incurred.  

Privacy Policy:

Please see the link below to read about our privacy policy.

https://www.privacypolicies.com/live/4bd73e93-8a49-4b9a-9458-e521d95b3a6c